Her.ae store guarantees you the right to exchange any product purchased from the store if you are not satisfied with it. The return must be within 3 days of receiving the product. You will have to pay the shipping and delivery costs. The product must be unused and in the same condition in which it was received and in its original packaging.
Please note the following:
- The replaced products are re-sent after receiving the returned products in our warehouse.
- Upon receiving the returned items, they will be exchanged or valued within 3 working days. We will notify you via email when we receive the returned products.
- If there was no problem with the products you purchased but you are not satisfied with the purchase. Returns must be made within 3 days of receiving them, and the products must be unused and in their original packaging.
- We only refund the value of the product you returned after receiving and checking it. The customer is responsible for delivery costs only.
- If there is a mistake in the order, for example, in the size, color, or product sent, Her.ae store guarantees you a free return.
- Opened medicines or drugs cannot be retrieved, as most of them are personal products.
- The goods are the customer's responsibility until they reach our warehouse. Therefore, you must pack it in a way that preserves its damage when you send it.
To return Please follow the following steps:
- Click on the “Return Order” link at the bottom of the page.
- Enter the product's information and choose the reason for returning the order. You can write more details if you want.
- The order return status will appear (confirmation) after verification within 24 hours. You will receive a return authorization number.
- After obtaining the return authorization number, wrap the products that you want to return, and do not forget to attach the parcel with a small piece of paper inside containing the order number and the return authorization number.
- Send it to us and enter the tracking information for the package that you returned to your account from (Return).
- The address of the place of return will appear in the return list after getting a return permission. Also in the return confirmation email.
- If the label is not available when packaging the order, please write the address in clear font before sending it.
Order Cancellation Policy:
You can cancel the order at any time before starting to prepare it for shipment or processing your order.
When we ship your order, you will receive a shipment confirmation email with a tracking number.
Her.ae store has the right to refuse the cancellation request for any reason. Mostly it gets approved for customer satisfaction.
The customer will be compensated in cash when canceling the order that was paid by credit card or any other payment method.